M-10982: Supporting and Troubleshooting Windows 10 (MOC)


Support und Troubleshooting von Windows-10-Clients in einer Windows-Server-Umgebung


Implementing a Troubleshooting Methodology

  • Overview of Windows 10
  • Introduction to the EDST Job Role
  • Overview of the Troubleshooting Steps
  • Troubleshooting Tools

Troubleshooting Startup Issues

  • Overview of the Windows 10 Startup Recovery Environment
  • Troubleshooting Startup Settings
  • Troubleshooting Operating System Services Issues
  • Recovering BitLocker-Protected Drives

Troubleshooting Hardware and Device Drivers

  • Troubleshooting Device Driver Failures
  • Overview of Hardware Troubleshooting
  • Troubleshooting Physical Failures
  • Monitoring Reliability
  • Configuring the Registry

Troubleshooting Remote Computers

  • Using Remote Desktop
  • Using Remote Assistance
  • Remoting with Windows PowerShell

Resolving Network Connectivity Issues

  • Determining Network Settings
  • Troubleshooting Network Connectivity Issues
  • Troubleshooting Name Resolution

Troubleshooting Group Policy

  • Overview of Group Policy Application
  • Resolving Client Configuration Failures and GPO Application Issues

Troubleshooting User Settings

  • Troubleshooting Sign In Issues
  • Troubleshooting the Application of User Settings

Troubleshooting Remote Connectivity

  • Troubleshooting VPN Connectivity Issues
  • Troubleshooting DirectAccess

Troubleshooting Resource Access Within a Domain

  • Troubleshooting File Permissions Issues
  • Recovering Files Encrypted by EFS
  • Troubleshooting Printer Access Issues

Troubleshooting Resource Access for Non Domain Member Clients

  • Configuring and Troubleshooting Device Registration
  • Configuring and Troubleshooting Work Folders
  • Configuring and Troubleshooting OneDrive Access

Troubleshooting Applications

  • Troubleshooting Desktop App Installation Issues
  • Troubleshooting Desktop Apps
  • Managing Windows Store Apps
  • Troubleshooting Access to Company Web Applications

Maintaining Windows 10

  • Managing and Troubleshooting Windows Activation
  • Monitoring and Troubleshooting Performance
  • Applying Applications and Windows Updates

Recovering Data and Operating System

  • File Recovery in Windows 10
  • Recovering an OS


Administrationskenntnisse von Windows-Systemen




5 Tag(e)



Kommende Termine

24.08.2020, 09:00 Uhr - 28.08.2020, 16:30 Uhr
Preis: 2390,00 EUR zzgl. 19% Mwst. (2844,10 EUR Brutto)
26.10.2020, 09:00 Uhr - 30.10.2020, 16:30 Uhr
Preis: 2390,00 EUR zzgl. 19% Mwst. (2844,10 EUR Brutto)
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